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All orders are binding. Postal orders are always processed within two working days and are sent out with the invoice by first-class post. Working days are Monday to Friday.

A postal order within Switzerland will incur an additional shipping/processing fee of CHF 5.00 per gift voucher order. Deliveries to other European countries can only be made for gift vouchers (not for accessories). A postage/processing fee of CHF 10 is levied for this.

The purchaser asserts that the complete and correct address has been given. The purchaser shall bear any additional dispatch costs, such as the cost of reposting, arising from erroneous or missing address data.

When choosing a voucher, you have the following two options:

Voucher by post

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You receive an attractive voucher card in a transparent envelope (A5 format). We charge a fee for processing your order and for postage depending on the destination (see above).


Gift voucher as a PDF

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You can choose between different PDF gift voucher designs. A sole uno variant is available, as is one in the design of the Parkresort or the Park-Hotel am Rhein. You even have the option to use your own picture. After payment, you get an e-mail with the link to the download area where you can print the PDF yourself. This means you have the voucher immediately and you do not have to pay an administration fee. As a registered user, you can also load the voucher into your user account. The voucher can only be redeemed once.